Natalie Walpole

Natalie is a key part of the administrative team and, alongside Tania, plays an integral role in ensuring the smooth day-to-day running of the practice. Together, they manage all aspects of administration, forming a highly organised and collaborative team that underpins the client experience and internal operations.

As the primary point of contact, Natalie always welcomes clients both face-to-face and over the phone with warmth, kindness, and professionalism, creating a positive first impression of FWD. She is closely involved in the client onboarding process, guiding clients through each stage efficiently and compliantly. Natalie also helps maintain accurate and up-to-date client records in line with AML requirements, demonstrating strong attention to detail, knowledge, and organisational skill.

In addition to her core responsibilities, Natalie plays an active role in planning and delivering FWD’s social and business events, creating engaging, well-executed occasions that strengthen both client relationships and team culture. She brings a consistently upbeat presence to the team and contributes her event management skills and passion for charitable work, including running half marathons in support of MyWiSH at the West Suffolk Hospital.